Setting up an account.

• How do I get started?

  First things first, head on over to the App Store or Google Play Store and download the Nine25 App. Then, follow the prompts — the App will guide the way.Some readers

• How long does it take to set up an account?

  30 seconds.Few readers

• Why does Nine25 ask for my address?

  We will verify your name, date of birth and address against official and independent data sources. This is part of the Australian regulation requirements that aims to stop terrorism financing and money laundering. In some instances, you may be required to undergo additional verification before you can continue with your transactions. In such a situation, you will need to email these doFew readers

• Why did Nine25 ask for my DOB? Is it to send a birthday gift?

  Maybe... But also we need to verify your name, date of birth and address against official and independent data sources. This is part of the Australian regulation requirements that aims to stop terrorism financing and money laundering. In some instances, you may be required to undergo additional verification before you can continue with your transactions. In such a situation, you willFew readers

Managing my account.

• I forgot my password.

  No worries! You can reset your password in the app by tapping 'I forgot my password'. The Nine25 App will request that you enter the code sent to the mobile number connected to your account. Once you've entered the code, you'll be able to set a new password.Few readers

• Depositing money

  We only accept deposits from your own personal bank account to your Nine25 BSB and Account number. We do not allow third-party credits. If we receive any third-party credits or deposits into your Nine25 Account, as per Nine25's deposit policy, it will be held for further verification or refunded.Few readers