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Questions about your account? You'll find the answers here.
Setting up an account.
How do I get started?
First things first, head on over to the App Store or Google Play Store and download the Nine25 App. Then, follow the prompts — the App will guide the way.
How long does it take to set up an account?
You can create a free Nine25 account within minutes!
What do I need to create an account?
All you need to create a free Nine25 account is your name, email and mobile number.
What do I need to upgrade to Nine25 Premium?
You'll need the details of your bank account (the one that your salary lands in) and the payroll/employer software details of your current place of employment. That's it!
Wait... Why does Nine25 need my bank account details?
Nine25 needs to be linked to your bank account for a few reasons. One is accuracy and proof of your employment. The second reason is that our Bill Streaming feature will need a place to automatically deposit the money from your Bill Stream(s) to your bank account so your Bills can be paid! And the third reason is so you can transfer your money to your bank account for spending.
But I have multiple bank accounts.
Just connect the bank account that your salary lands in. Ideally, this would also be the bank account that you pay your bills out of.
Why do I need to link my payroll/employment data?
We need to verify your employment details for accuracy and security. This is a good thing! The Nine25 App will then know your salary amount and frequency and ensure that every single cent you earn is Streamed to you in real-time.
Managing my account.
I would like to cancel my Nine25 premium subscription.
To downgrade from Nine25 premium, you'll need to email firstname.lastname@example.org.
I forgot my password.
No worries! You can reset your password in the app by tapping 'I forgot my password'. The Nine25 App will request that you enter the code sent to the mobile number connected to your account. Once you've entered the code, you'll be able to set a new password.
How do I pay my monthly subscription?
Your monthly subscription fee will be auto-deducted from when your salary lands in the Nine25 Account.
Why is my Safe Spend so low?
Your Safe Spend amount is the remainder of your Streamed Salary after portions of it have been allocated to your Bill Streams. Basically, Nine25 prioritises you being able to pay your Bills on time and in full.
Can I spend above my Safe Spend?
You can't spend above your Safe Spend. That is what is so great about this feature — it's you rescuing yourself from overspending on a day/night out and having to face that spend hangover the next morning. Nine25 is all about keeping you in that sweet spot of having your bills paid, your fridge stocked and money in your pocket to 'live, laugh, love'